The following sets out the legal terms, consumer guarantees and dispute resolution procedures for Innerglowau in Australia. This document complements our Privacy Policy and applies to all services, site usage and engagements with Innerglowau.
Under the Australian Consumer Law (ACL) consumers are entitled to guarantees for services that they acquire. We comply with ACL requirements. When you engage Innerglowau for office repair or refurbishment, you have rights including that services will be rendered with due care and skill and will be completed within a reasonable time.
If a service fails to meet a consumer guarantee, you can seek remedies such as re‑performance, refund or compensation for reasonably foreseeable loss. Serious failures may permit a refund.
These terms describe the scope of our liability and the basis upon which we provide services. By engaging our services you accept these terms.
We provide warranties on workmanship and specified materials as quoted. Warranty periods vary by service and are stated on invoices or project documentation. Warranties do not cover damage from misuse, unauthorised alterations, or external events.
To lodge a claim, contact us with job details, dates and supporting photos. We will assess and respond within a reasonable timeframe. Where necessary, we may arrange rectification or inspect the site.
We process personal information in accordance with our Privacy Policy. We use cookies to operate the site and for analytics; you can manage preferences via the cookie banner. Personal data necessary to deliver services (e.g., contact details, site access info) is retained only as required for operations, warranty and legal obligations.
If you wish to make a complaint regarding services, billing or warranty matters please:
If we cannot resolve your complaint you may refer it to external bodies such as the Australian Competition & Consumer Commission (ACCC) or your state consumer affairs regulator.
Document version: Legal v1.0 — Effective 2026. Innerglowau reserves the right to update terms; current terms are available at this page.
